Relative Response Communication in a Crisis Workshop (Duration Dependant on Requirements)

Overview
This course is designed to train delegates to manage a wide range of public and “next-of-kin” telephone enquiries during a crisis. Specifically it enhances
skills in query answering in an efficient and caring manner.

Structure
Delegates are required to take part in both theoretical and practical activities.

Prerequisites
None

Target Audience
Aimed at personnel involved in a team of relative responders in the event of a major emergency.

Course Content
The syllabus focuses on:
 Confidently answering calls from concerned relatives
 Dealing with people in traumatic situations
 Expectations required to achieve best possible understanding
 Individual limitation in situations of stress
 Phonetic voice awareness
 Protecting the company’s reputation

Certification
QISC approved certification.

Revalidation
Not applicable

Venue
QISC Premises/or Clients own Premises.

Items to bring
None

Health
Company specific medical and all delegates will be asked to complete a standard medical questionnaire prior to course commencement.

Dates and Cost
On request