Relative Response Communication in a Crisis Workshop (Duration Dependant on Requirements)
This course is designed to train delegates to manage a wide range of public and “next-of-kin” telephone enquiries during a crisis. Specifically it enhances
skills in query answering in an efficient and caring manner.
Delegates are required to take part in both theoretical and practical activities.
Aimed at personnel involved in a team of relative responders in the event of a major emergency.
The syllabus focuses on:
Confidently answering calls from concerned relatives
Dealing with people in traumatic situations
Expectations required to achieve best possible understanding
Individual limitation in situations of stress
Phonetic voice awareness
Protecting the company’s reputation
QISC approved certification.
QISC Premises/or Clients own Premises.
Items to bring
Company specific medical and all delegates will be asked to complete a standard medical questionnaire prior to course commencement.
Dates and Cost